Frequently Asked Questions
Everything you need to know about your Eden Garden Jewelry™ experience.
What materials are used in Eden Garden Jewelry™ pieces?
We use high-quality, ethically sourced materials including 18k gold plating, sterling silver, and premium grade cubic zirconia or semi-precious stones to ensure lasting brilliance.
How should I care for my jewelry to prevent tarnishing?
To maintain the luster of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided Eden Garden pouch when not in use.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Yes, every Eden Garden piece comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my package after it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.